Wunderflats FAQ

Question 1

How much does it cost to place a listing on Wunderflats?

Accepted Answer

At Wunderflats, we make it easy, safe, and hassle-free to rent out your furnished apartment. You can list your furnished apartment on Wunderflats completely free and get expert support from our team throughout the process. It is only when you rent out your apartment that a Wunderflats Service Fee for landlords will be applied. The Service Fee includes various services for landlords including consultation and professional support, contracting, and tenant verification. Find out more about it here.

Question 2

How much rent can I charge for my furnished apartment?

Accepted Answer

The rental price for your furnished apartment depends on many different factors, including location, size, number of beds and furniture, as well as the local comparative rent.     Since we at Wunderflats work with all-inclusive rental prices, all costs incurred, such as utilities or an internet flat rate, must be included in the rent. We also recommend that you allow for two to three weeks of vacancy per year.      When calculating the rent, it is important to take into account all your costs and your efforts as a landlord/-lady as well as to present a good cost effectiveness for the tenants.     Would you like our advice on pricing? We're happy to help! Just send us an email to realestate@wunderflats.com or give us a call on: +49 (0)30 120 86 22 0.

Question 3

Can I charge an extra fee for electricity, Internet and other utilities?

Accepted Answer

To make the booking process as easy as possible, we work exclusively with all-inclusive rental prices. This means that in addition to the actual rent, a fixed rate covering all utility costs and internet already included.    You can find more information about all-inclusive rates on the Wunderflats Hub.     Would you like a personal rental price consultation? We are happy to help! Just send us a short email to realestate@wunderflats.com.

Question 4

Are online payments safe?

Accepted Answer

They certainly are, we have teamed up with the payment processor Stripe to provide a secure checkout for your fee payments.

Question 5

My online payment has been declined, but the money has left my account. What should I do?

Accepted Answer

If your transaction was declined, it is likely that you haven’t been charged, and have a pre-authorization on your account instead.     Pre-authorizations are a temporary hold on the card which will generally reverse in 3-5 working days. Wunderflats has no control over returning pre-authorizations for declined payments, the payment must lay in a “dormant” state for a couple of days before your bank will reclaim the funds. If your payment has not been returned after 5 working days, please contact your card issuer.

Question 6

My booking has been amended, do I get a new invoice?

Accepted Answer

Yes. Whenever a booking gets updated, we first cancel the current invoice, and create the new one, even if the change is not related to billing. It happens because we also create a new booking whenever an existing booking gets updated. Where you have overpaid, you will be refunded.

Question 7

First Month's Rent - Info for Landlords

Accepted Answer

TABLE OF CONTENTS   1. How does Wunderflats’ new payment flow benefit me as a landlord?  2. How do I activate the new payment flow?  3. When and how will I receive the first month’s rent?  4. Can I change the rental duration after the tenant has paid?  5. Do I still need to transfer the Wunderflats Service Fee manually?  6. Are tenants informed about this payment process?  7. How are additional payments like deposits, cleaning fees, or rent for longer stays handled?  8. What if my tenant wants to extend their stay?  9. Do I have to use this new payment flow, or can I continue with the old one?  10. How does this booking flow affect my listing performance?  11. What if I need to change my bank account later?  12. What happens if a tenant cancels, moves out early - or if I need to cancel the booking?     1. How does Wunderflats’ new payment flow benefit me as a landlord?  Wunderflats now collects the first month’s rent from tenants as soon as you complete the booking. This simplifies your process and increases security, reliability, and speed for both landlords and tenants. The funds are secured before the rental begins.  This means:   Guaranteed first month’s rent: Payment from the tenant is locked in when you confirm a booking.  Automated payments: Your first month’s rent gets transferred 48 hours after the rental start date.  No manual transfers: The Wunderflats service fee is automatically deducted: no need to pay it upfront.     2. How do I activate the new payment flow?  To activate the new payment flow, complete a short one-time onboarding with our secure payment provider Stripe. This includes verifying your identity and bank account and takes only a few minutes.  You can manage this in your Landlord Dashboard via the banner, or under My Account → Booking Preferences. You can also activate the new payment flow per bank account and link it to your listings directly in the Dashboard.  Note: A temporary double verification applies. Even if you’ve already verified your ID via Veriff on My Account, you’ll need to verify it again in Stripe when activating a bank account for this payment flow.     3. When and how will I receive the first month’s rent?  We release the first month’s rent (minus your service fee) 48 hours after the official start date of the rental. The money will usually arrive in your account shortly after, depending on your bank. The payout is sent automatically to the bank account you registered with Stripe, no action needed.  Please note: If your Stripe Connect account is verified but you haven’t received your payout after this timeframe, please reach out to us.  Important: If the tenant reports an issue shortly after move-in and initiates a review under our First Month’s Rent process, the payout is temporarily paused while we assess the case. This pause is automatic and does not indicate a decision or judgment. We’ll review the situation promptly and contact you if we need more information.     4. Can I change the rental duration after the tenant has paid?  In most cases, yes. But since your service fee is calculated based on the original duration, our team needs to review any changes first. Please contact us before making adjustments.     5. Do I still need to transfer the Wunderflats Service Fee manually?  No. We deduct the service fee directly from the first month’s rent before transferring the payout to you.  If the service fee exceeds the first month’s rent, you’ll find the remaining amount on your invoice, payable within 14 days. This is rare but can occur with longer bookings.     6. Are tenants informed about this payment process?  Yes. Tenants are informed during the booking flow that the first month’s rent is collected in advance and held securely by Wunderflats until the start of the rental period.     7. How are additional payments like deposits, cleaning fees, or rent for longer stays handled?  Wunderflats currently only collects the first month’s rent as part of the booking process to secure the booking and ensure a smooth move-in. Additional payments (security deposit, final cleaning fee, monthly rent beyond the first month) will be made directly between you and the tenant, as usual.      Note: We’re working on streamlining additional and recurring payments in the future. Stay tuned.     8. What if my tenant wants to extend their stay?  Tenants can request an extension directly through the Wunderflats platform. Wunderflats does not collect any additional rent payments for the extension, but we issue an extension agreement to confirm the new rental period.     9. Do I have to use this new payment flow, or can I continue with the old one?  Right now, the new payment flow is available only for selected landlords and standard booking types.  Over time, it will replace the old payment process and become the standard for all bookings. You’ll be informed in advance before it becomes active for your listings.     10. How does this booking flow affect my listing performance?  Landlords using the new payment flow benefit from:  - Faster bookings  - Higher ranking in search (better responsiveness & acceptance rate)  - Increased trust with verified tenants     11. What if I need to change my bank account later?  You can update your bank account anytime in your Landlord Dashboard, in the “Edit Listing” tab. Changes made after a booking request has been created won’t affect that booking. The payout will go to the account linked at the time the request started.     All future bookings will use your updated bank account automatically.     12. What happens if a tenant cancels, moves out early - or if I need to cancel the booking?  Once a booking is confirmed, it becomes legally binding for both parties. Any cancellation or early move-out must be mutually agreed upon between you and the tenant.  Wunderflats does not cancel invoices or automatically release bookings. If a tenant asks to cancel or move out early, you can agree on a cancellation fee or end the contract once a new tenant is found. Many landlords choose this approach to avoid vacancies.     If you need to cancel a booking yourself, please contact our Support Team as soon as possible. We’ll review the situation and help communicate with the tenant to find a fair solution.    Please note: Wunderflats service fees are non-refundable, as services have already been provided.

Question 8

Enabling Pop-Ups for Stripe Setup

Accepted Answer

You must enable pop-ups to complete your Stripe setup and receive rental payments.  Wunderflats uses Stripe to process your payouts. Stripe opens a secure pop-up to verify your identity and bank account. If that pop-up doesn’t appear, your browser is likely blocking it. Enable pop-ups now to receive payments.   Quick Tip (Do This First)  ✔️ Temporarily disable any pop-up blocker extensions (like AdBlock or uBlock)  ✔️ Make sure pop-ups are allowed for wunderflats.com   Browser-Specific Fixes  Chrome (Desktop & Android)   Click the lock icon next to the URL  Select Site Settings  Click Pop-ups and redirects → Set to Allow  Refresh the page and retry   Chrome pop-up guide   Firefox (Desktop & Mobile)   Click the shield icon in the address bar  Click Protection Settings  Scroll to Permissions → Find Block pop-up windows  Add wunderflats.com to Exceptions  Refresh and retry   Firefox guide   Safari (iPhone & Mac)  On iPhone:   Go to Settings > Safari  Disable Block Pop-ups   On Mac:   Open Safari > Preferences  Go to Websites > Pop-up Windows  Set wunderflats.com to Allow  Reload the page   Safari guide   Microsoft Edge   Click the 3-dot menu > Settings  Go to Cookies and site permissions  Tap Pop-ups and redirects  Add wunderflats.com to Allow  Refresh and retry   Edge guide   Still Blocked?   Disable any browser extensions blocking pop-ups  Try a different browser or device if needed  Contact support at support@wunderflats.com