First Month's Rent - Info for Tenants

1. What does it mean that Wunderflats collects the first month’s rent?

When you, as a tenant, confirm a booking on Wunderflats, we ask you to input your payment details. Once the landlord confirms the booking from his side, we will collect the first month’s rent and the Wunderflats service fee using your selected payment method. This confirms your booking and blocks the apartment for you.

2. Do I always pay the first month’s rent through Wunderflats?

Not yet. The new secure payment flow is currently being rolled out and is only active for selected landlords and listings.

If it applies, you’ll pay the first month’s rent directly via Wunderflats at booking confirmation. Otherwise, the payment will still be made directly to the landlord.

It will be clearly stated in each listing whether you should pay the first month’s rent via the platform or to the landlord. Learn more about the standard payment flow, without the first month’s rent collection.

3. Why do I pay at the time of booking confirmation?

This upfront payment guarantees your apartment is reserved and helps to protect you and your money. It also shows the landlord you’re committed to moving in. Wunderflats holds your payment securely and only transfers it to the landlord 48 hours after your rental start date, unless you report an issue during that time.

Please note: Your card is only charged after the landlord confirms the booking. Until then, we just store the card details securely.

4. Is this an extra fee?

No. This is not an extra cost. It’s simply the first month’s rent, which you’d normally pay directly to the landlord. You just pay it through Wunderflats for greater security.

5. Is my payment safe?

Yes. Your money is securely held by our payment partner Stripe, a PCI Level 1-certified payment processor. Your data is encrypted and protected.

6. Can I change my payment method/card details?

You can update your payment method before confirming the booking. After confirmation, changes are no longer possible for security and processing reasons. If you're having issues with your current payment method, please contact us as soon as possible.

7. What if there’s a problem when I move in?

If you experience serious issues with the apartment, you should report it within 48 hours of your rental start date, ideally within the first 5 hours. We’ll immediately pause the landlord’s payout and investigate the issue to support you appropriately. Your payment will remain secure while we assess the situation.

8. Do I need to pay the landlord anything else?

Yes. While Wunderflats handles your first month’s rent, additional payments (security deposit, final cleaning fee, monthly rent beyond the first month) will be made directly between you and the landlord, as usual. Make sure to clarify the payment method and timeline in advance.

9. Will I receive an invoice or receipt for my payment?

Yes, invoices and receipts are available in your “My Bookings page” once the payment is processed.

10. What payment methods can I use for the first month’s rent?

You can pay via the most common methods, including credit card, Apple Pay, and Google Pay.

11. Can I split the payment for the first month’s rent and the service fee?

Currently, split payments are not supported. The full amount must be paid in one transaction.