Wunderflats

One-Time Service Fee for Tenants

The One-Time Service Fee for tenants is a one-time fee to be paid when confirming your booking. It covers the services Wunderflats provides to ensure a hassle-free rental experience for finding your new home.


Here you’ll find answers to the following questions:

  1. How much is the One-Time Service Fee for tenants?
  2. When does the tenant have to pay the One-Time Service Fee?
  3. How can I pay the One-Time Service Fee?
  4. I already paid the Service Fee. Do I have to pay the One-Time Service Fee for my next bookings?
  5. Can tenants get a refund of their One-Time Service Fee?


1. How much is the One-Time Service Fee for tenants?

The fee varies depending on the location of the apartment. In Germany, Austria, Belgium, Italy, and Spain, the service fee is €299. In France, it is €399, and in Switzerland, it is CHF 299. 


The Helfende Wände refugee housing platform is free, the One-Time Service Fee does not apply.


2. When does the tenant have to pay the One-Time Service Fee?

You'll need to pay the Service Fee for tenants once a landlord accepts your request and you want to confirm the booking.


3. How can I pay the One-Time Service Fee?

As a tenant you can pay the fee by credit card, Google Pay, Apple Pay or PayPal.


Tip: The option of Google/Apple Pay is only shown when this payment method is already set up in your device.


4. I already paid the Service Fee. Do I have to pay the One-Time Service Fee for my next bookings?

If you are requesting a new apartment and you are not renewing your current rental agreement, you will be required to pay a new Service Fee. This fee does not apply to any extensions of your current rental agreement.


5. Can tenants get a refund of their One-Time Service Fee?

Looking for information about this? Here you go: Refunds and cancellations